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IOS

iOS 14 Will Let You Change Your Default Email and Web Browser Apps (9to5mac.com) 19

One of the new features available in iOS 14 is the ability to switch default app preferences for the first time. 9to5Mac reports: Details are scarce currently, but one of the slides in the WWDC presentation featured a block that announced users will be able to change their default browser and default email app. This is a long-requested feature, as iOS 13 and prior versions of the operating system will always direct taps on links to Safari, and new emails start in Apple Mail. Default apps will be available with iOS 14 for iPhone and iPadOS 14 for iPad users. Other iOS 14 features include home screen widgets, a new Translate app, contextual Siri and much more.
Desktops (Apple)

Ahead of WWDC, Apple's Developer App Adds Mac Support, New Features, iMessage Stickers (techcrunch.com) 15

Ahead of Apple's Worldwide Developer Conference starting next week, the company has today launched a new version of its Apple Developer App to better support its plans for the virtual event. TechCrunch reports: Notably, the app has been made available for Mac for the first time, in addition to a redesign and other minor feature updates. With the needs of an entirely virtual audience in mind, Apple has redesigned the app's Discover section to make it easier for developers to catch up on the latest stories, news, videos and more, the company says. This section will be regularly updated with "actionable" content, Apple notes, including the latest news, recommendations on implementing new features, and information about inspiring engineers and designers, alongside new videos.

It has also updated its Browse tab where users search for existing sessions, videos, articles and news, including the over 100 technical and design-focused videos found in the WWDC tab. The WWDC tab has also been updated in preparation for the live event starting on Monday, June 22. The redesign has added a way to favorite individual articles, in addition to session content and videos. Plus it includes new iMessage stickers along with other enhancements and bug fixes. The app, which was previously available on iPhone, iPad and Apple TV, is also now offered on Mac.

Windows

Outlook For Windows Will Soon Sync Email Signatures Across Devices (theverge.com) 24

Microsoft is finally bringing cloud support to Outlook for Windows email signatures. The Verge reports: Microsoft originally acknowledged that it was planning some type of sync support for Outlook signatures back in September, and the company says it will now roll this out in a June update. Office 365 and Microsoft 365 subscribers will get access to cloud signature support in Outlook for Windows, allowing users to have a consistent signature across devices. Many companies have had to turn to custom solutions to implement Outlook for Windows signatures that roam across devices, so official support from Microsoft will be welcome. Microsoft is also planning to roll out a new text prediction feature for Outlook that's similar to Gmail's Smart Compose soon. The text predictions will allow Outlook.com and Outlook on the web to write emails for people using predictive tech that offers up suggestions while you type.
Cellphones

2 Billion Phones Cannot Use Google and Apple Contact-Tracing Tech (arstechnica.com) 170

An anonymous reader quotes a report from Ars Technica: As many as a billion mobile phone owners around the world will be unable to use the smartphone-based system proposed by Apple and Google to track whether they have come into contact with people infected with the coronavirus, industry researchers estimate. The figure includes many poorer and older people -- who are also among the most vulnerable to COVID-19 -- demonstrating a "digital divide" within a system that the two tech firms have designed to reach the largest possible number of people while also protecting individuals' privacy.

The particular kind of Bluetooth "low energy" chips that are used to detect proximity between devices without running down the phone's battery are absent from a quarter of smartphones in active use globally today, according to analysts at Counterpoint Research. A further 1.5 billion people still use basic or "feature" phones that do not run iOS or Android at all. "In all, close to 2 billion [mobile users] will not be benefiting from this initiative globally," said Neil Shah, analyst at Counterpoint. "And most of these users with the incompatible devices hail from the lower-income segment or from the senior segment which actually are more vulnerable to the virus."
Ben Wood, analyst at CCS Insight, estimates that only around two-thirds of adults would have a compatible phone. "And that's the UK, which is an extremely advanced smartphone market," he said. "In India, you could have 60-70 percent of the population that is ruled out immediately."

The report adds: "Counterpoint Research is more optimistic, estimating that 88 percent compatibility in developed markets such as the US, UK, and Japan, while about half of people in India would own the necessary handset."
Youtube

YouTube 'Shorts' Reportedly Launching This Year To Counter TikTok (9to5google.com) 47

According to The Information, the YouTube app will soon be home to a new "Shorts" format that will counter TikTok. 9to5Google reports: Shorts will be brief videos available in a new feed. On the creation front, these videos can use YouTube's existing catalog of licensed music as a background soundtrack. YouTube reportedly plans to launch Shorts by the end of this year. Today's article describes the YouTube Shorts effort as the "most serious effort yet by a Silicon Valley tech company to combat the rise of TikTok." It speculates that YouTube will be able to leverage its existing stable of creators to generate the new type of content.

By making Shorts available inside the YouTube apps, Google is guaranteeing a built-in audience. This is similar to how YouTube rolled out a Stories format to compete with Snapchat and Instagram. Used by channels to make shorter update-like content, it lives alongside full videos in the Subscriptions tab. Unlike videos, these Stories are limited to a certain subscriber count, with that possibly applying to the initial launch of Shorts.

Chrome

Chrome OS To Get Native App For Printing and Scanning Documents (9to5google.com) 37

According to 9to5Google, Google is working on a native Chrome OS app for printing and scanning documents. From the report: While there are many ways to start printing on Chrome OS, there's no real way to see what you've currently got queued to print, when not using Cloud Print [which is shutting down at the end of the year]. This is particularly frustrating if you've accidentally printed a long document as there's no way to cancel. [...] Late last month, work began on a new "Print Management app," starting with a Chrome OS specific flag in chrome://flags. Print Management is still in the early stages of development but we know that, like many Chrome OS apps, it'll be a web-based System Web App (SWA), which you can launch from the printers section of the main Settings app. Inside, you'll see a list of your recent printing attempts, including useful information like the job's name, what time it started, whether it succeeded, and which printer it was sent to.

And then, of course, on the flip side of working with paper documents is scanning, which is by no means easy to do on Chrome OS. Thankfully, Print Management will also include a UI for scanning documents and photos. The Chromium team is already working on this behind yet another flag.

Medicine

Apple Watch Blood Oxygen Detection Feature Found In iOS 14 Code Snippet 37

Apple Watch will add the ability to detect blood oxygen levels for the first time, 9to5Mac has learned based on an exclusive look at iOS 14 code snippets. From the report: Blood oxygen levels between 95 and 100% are considered healthy; blood oxygen levels below 80% may lead to compromised heart and brain functionality. Risk of respiratory or cardiac arrest is common after continued low blood oxygen saturation. To that end, Apple is developing a new health notification based on the vital measurement. When Apple Watch detects low blood oxygen saturation below a certain threshold, a notification will trigger alerting the user similar to current heart rate notifications.

It's unclear at this point what hardware and software will be required for blood oxygen detection and notifications. It's possible future Apple Watch Series 6 hardware will be required for the new health feature. It could also come to all or newer Apple Watch models with watchOS 7 in the fall. The original Apple Watch hardware is believed to be capable of measuring blood oxygen levels through the built-in heart rate monitor. Apple upgraded the heart rate monitor with Apple Watch Series 4, adding electrocardiogram features, but Apple Watch hasn't offered blood oxygen measurement features yet.
Other hardware and software features have also been leaked, such as details about an upcoming iPad Pro with three cameras and Apple's Tile-like item trackers, called AirTags.
Encryption

Signal Is Finally Bringing Its Secure Messaging To the Masses (wired.com) 79

An anonymous reader quotes a report from Wired: [Cryptographer and coder known as Moxie Marlinspike] has always talked about making encrypted communications easy enough for anyone to use. The difference, today, is that Signal is finally reaching that mass audience it was always been intended for -- not just the privacy diehards, activists, and cybersecurity nerds that formed its core user base for years -- thanks in part to a concerted effort to make the app more accessible and appealing to the mainstream. That new phase in Signal's evolution began two years ago this month. That's when WhatsApp cofounder Brian Acton, a few months removed from leaving the app he built amid post-acquisition clashes with Facebook management, injected $50 million into Marlinspike's end-to-end encrypted messaging project. Acton also joined the newly created Signal Foundation as executive chairman. The pairing up made sense; WhatsApp had used Signal's open source protocol to encrypt all WhatsApp communications end-to-end by default, and Acton had grown disaffected with what he saw as Facebook's attempts to erode WhatsApp's privacy.

Since then, Marlinspike's nonprofit has put Acton's millions -- and his experience building an app with billions of users -- to work. After years of scraping by with just three overworked full-time staffers, the Signal Foundation now has 20 employees. For years a bare-bones texting and calling app, Signal has increasingly become a fully featured, mainstream communications platform. With its new coding muscle, it has rolled out features at a breakneck speed: In just the last three months, Signal has added support for iPad, ephemeral images and video designed to disappear after a single viewing, downloadable customizable "stickers," and emoji reactions. More significantly, it announced plans to roll out a new system for group messaging, and an experimental method for storing encrypted contacts in the cloud. Many of those features might sound trivial. They certainly aren't the sort that appealed to Signal's earliest core users. Instead, they're what Acton calls "enrichment features." They're designed to attract normal people who want a messaging app as multifunctional as WhatsApp, iMessage, or Facebook Messenger but still value Signal's widely trusted security and the fact that it collects virtually no user data.
Wired explains how adding simple-sounding enhancements can require significant feats of security engineering to fit within Signal's privacy constraints. Adding downloadable customizable stickers, for example, "required designing a system where every sticker 'pack' is encrypted with a 'pack key,'" reports Wired. "That key is itself encrypted and shared from one user to another when someone wants to install new stickers on their phone, so that Signal's server can never see decrypted stickers or even identify the Signal user who created or sent them."

For Signal's new group messaging, Signal partnered with Microsoft Research to invent a novel form of "anonymous credentials" that let a server gatekeep who belongs in a group, but without ever learning the members' identities.
Transportation

Tesla Owner Says Remotely Disabled Autopilot Features Have Been Restored (theverge.com) 115

Tesla has restored the Autopilot driver assistance features it remotely disabled on a Model S, just days after the story was first reported by Jalopnik. The owner in question, who Jalopnik refers to as Alec, said he was contacted by a Tesla customer experience rep who "apologized for my troubles, told me that Tesla has restored all missed options" and "cited a miscommunication" as the reason why the company pulled the Autopilot features in the first place. The Verge reports: Alec had purchased the used 2017 Model S in December from a third-party dealer that acquired the car from Tesla at auction in November. The original owner had equipped the car with the (now-retired) "Enhanced Autopilot" version of Tesla's driver assistance package and the company's "Full Self-Driving" package, which promises increased autonomy over the years. Three days after Tesla sold the car to the dealer, Tesla performed a "remote audit" that flagged those features for removal, according to Jalopnik. Even then, the features were never removed, and the dealer posted the car for sale with both Enhanced Autopilot and Full Self-Driving featured on the car's Monroney sticker -- meaning Alec paid for a car with those features.

But when Alec took the car to a Tesla service center a few weeks after his purchase, he was told that the features were removed. Tesla has removed features from used cars in the past, but typically does so before the car is sold off to a third-party dealer or a new owner. Since Tesla pulled these features both after it sold the car to the dealer, and after that dealer sold it to Alec, it caused some fear that the company was setting a precedent for yanking features on a whim.

Movies

Netflix Will Now Let You Disable Its Awful Autoplaying Feature (theverge.com) 60

Netflix announced today that subscribers will now be able to disable the autoplay functionality that occurs on its homepage. The Verge reports: People can choose to disable autoplay in two different formats: one that automatically starts the next episode in a series and one that autoplays previews while browsing. Netflix rolled out an option to disable autoplay with episodes in a series way back in 2014, but this new setting specifically relates to the autoplay previews on the homepage.

Both features have amassed tons of complaints from subscribers and creators. Star Wars: The Last Jedi and Knives Out director Rian Johnson tweeted his "current favorite console game: navigating Netflix without triggering autoplay promos." There are Reddit threads, YouTube videos, and, of course, tweets from angry customers who have asked Netflix to please, for the love of all that's good in the world, stop with the annoying autoplay features. One person was so frustrated that they created an entire Twitter account just to ask Netflix to please stop.
Users can visit an updated help page on Netflix's website to learn how to disable the function.
AI

Apple's AI Acquisition of Xnor.ai Leaves Some Wyze Cameras Without People Detection (theverge.com) 32

Apple's recent purchase of Seattle-based AI company Xnor.ai is leaving Wyze's affordable cameras without the people detection feature. The Verge reports: Cameras from fellow Seattle-based company Wyze, including the Wyze Cam V2 and Wyze Cam Pan, have utilized Xnor.ai's on-device people detection since last summer. But now that Apple owns the company, it's no longer available. Some people on Wyze's forum are noting that the beta firmware removing the people detection has already started to roll out. Oddly enough, word of this lapse in service isn't anything new. Wyze issued a statement in November 2019 saying that Xnor.ai had terminated their contract (though its reason for doing so wasn't as clear then as it is today), and that a firmware update slated for mid-January 2020 would remove the feature from those cameras.

There's a bright side to this loss, though, even if Apple snapping up Xnor.ai makes Wyze's affordable cameras less appealing in the interim. Wyze says that it's working on its own in-house version of people detection for launch at some point this year. And whether it operates on-device via "edge AI" computing like Xnor.ai's does, or by authenticating through the cloud, it will be free for users when it launches. That's good and all, but the year just started, and it's a little worrying Wyze hasn't followed up with a specific time frame for its replacement of the feature. Two days ago, Wyze's social media community manager stated that the company was "making great progress" on its forums, but they didn't offer up when it would be available.

Encryption

iPhones Can Now Be Used To Generate 2FA Security Keys For Google Accounts (9to5google.com) 4

Most modern iPhones running iOS 13 can now be used as a built-in phone security key for Google apps. 9to5Google reports: A built-in phone security key differs from the Google Prompt, though both essentially share the same UI. The latter push-based approach is found in the Google Search app and Gmail, while today's announcement is more akin to a physical USB-C/Lightning key in terms of being resistant to phishing attempts and verifying who you are. Your phone security key needs to be physically near (within Bluetooth range) the device that wants to log-in. The login prompt is not just being sent over an internet connection.

With an update to the Google Smart Lock app on iOS this week, "you can now set up your phone's built-in security key." According to one Googler today, the company is leveraging the Secure Enclave found on Apple's A-Series chips. Storing Touch ID, Face ID, and other cryptographic data, it was first introduced on the iPhone 5s, though that particular device no longer supports iOS 13. Anytime users enter a Google Account username and password, they'll be prompted to open Smart Lock on their nearby iPhone to confirm a sign-in. There's also the option to cancel with "No, it's not me." This only works when signing-in to Google with Chrome, while Bluetooth on both the desktop computer and phone needs to be enabled as the devices are locally communicating the confirmation request and verification.

Power

Samsung's Removable-Battery Smartphone Is Coming To the US For $499 (theverge.com) 120

PolygamousRanchKid shares a report from The Verge: We've already seen Samsung's new rugged smartphone with a removable battery, the Galaxy XCover Pro, because the company revealed it on its Finnish website before taking it down. Today, though, the company is officially announcing the phone and that it's coming to the U.S. for $499. For that price, you're getting a phone with a swappable battery that's a meaty 4,050mAh, and the phone even supports 15W fast charging, as well as with special docks that use pogo pins. The XCover Pro is intended to be used by workers in industrial settings or out in the field, so that huge battery should theoretically let workers use their phones for longer and give them the option to swap in a fresh battery in a pinch.

Otherwise, the phone's specs are mid-range: a 6.3-inch 2220 x 1080 display (which Samsung says you can use when you have gloves on), a 2GHz octa-core Exynos 9611 processor, 4GB of RAM, and 64GB of internal storage (with support for microSD storage up to 512GB). For cameras, the phone has a 13-megapixel front-facing camera in a corner of the screen and two rear cameras: a 25-megapixel camera and an 8-megapixel camera. It'll also ship with the latest Android 10 and Samsung's One UI 2.0, contrary to information from the early reveal that indicated that the XCover Pro was running Android 9 Pie.

Google

Google Assistant Passes 500 Million Users (venturebeat.com) 29

One day after Amazon announced that it has populated the world with over 100 million Alexa-powered devices, Google decided to take the opportunity to tout some of its numbers. At CES 2020 on Tuesday, the company said that the Google Assistant is now used by 500 million monthly active users. VentureBeat reports of the new features coming to the digital assistant in 2020: Later this year, saying "Hey Google, read it" or "Hey Google, read this page" will trigger the assistant to read or translate text from an article or webpage into 42 languages. Longform reading will begin with articles and websites but may expand to areas like reading your emails in the future, a company spokesperson told VentureBeat.

Starting with Hisense and TCL televisions, Google Assistant is also coming to turned-off TVs, showcasing a range of new features today like a redesigned speed dial, sticky notes for smart displays, and new privacy-focused voice command. Google wants more TV manufacturers to install microphones for far-field voice recognition in order to make TV's speakers function the same way a smart speaker works today, responding to voice commands to play music, check the weather, or ask a question. Google Nest smart displays today often share visual content in response to questions, but Google Assistant on televisions will act the same as a smart speaker, and only turn on the television if you say you want to watch a TV show or video content, a company spokesperson told VentureBeat.
Other features coming to the Google Assistant include: Scheduled Actions, where you can ask the Assistant to turn on/off or start/stop a smart device at the time of your choosing; More privacy-focused voice controls like "Hey Google, that wasn't for you" to delete a mistaken recording; and the ability to say "Hey Google, leave a note" to place a Sticky Note on a Google Nest smart display for house guests or your family to see.
Microsoft

Xbox Series X To Allow 'Suspend and Resume' For Multiple Games At Once (wccftech.com) 53

In an exclusive interview with Gamespot, Partner Director of Program Management for Team Xbox Jason Ronald revealed a new feature of the Xbox Series X: the ability to suspend and resume multiple games at once. Wccftech highlights what Ronald said: [From Gamespot]: "Today, we have the capability of instantly resuming the last game that you were playing. Why can't you do that for multiple games? Many players choose to play multiple games at the same time, being able to instantly jump right back where I was, those are things that we can do with the platform level to make the gaming experience better. It's really about ensuring there's less waiting and more time playing because that's ultimately what we all want to do with the consoles and with the services that we have."

For his part, Phil Spencer (Head of Gaming at Microsoft) wanted to highlight the goal to enhance the player's immersive factor thanks to the high refresh rate (the Xbox Series X supports up to 120 frames per second) and reduced input latency: "So when we talk about things like refresh rate and we talk about input latency, this is all about the most immersive experience game designers can create, where the visuals are stunning, my ability to get into the experience [is] very timely, it's as great as it's ever been with the I/O speeds and the load times we're going to see, and the input and the ability for just my control and activation of my character or of the game itself becomes a subconscious thing and not something that I think about."

Security

Amazon's Ring Planned Neighborhood 'Watch Lists' Built On Facial Recognition (theintercept.com) 68

An anonymous reader quotes a report from The Intercept: Ring, Amazon's crimefighting surveillance camera division, has crafted plans to use facial recognition software and its ever-expanding network of home security cameras to create AI-enabled neighborhood "watch lists," according to internal documents reviewed by The Intercept. The planning materials envision a seamless system whereby a Ring owner would be automatically alerted when an individual deemed "suspicious" was captured in their camera's frame, something described as a "suspicious activity prompt."

It's unclear who would have access to these neighborhood watch lists, if implemented, or how exactly they would be compiled, but the documents refer repeatedly to law enforcement, and Ring has forged partnerships with police departments throughout the U.S., raising the possibility that the lists could be used to aid local authorities. The documents indicate that the lists would be available in Ring's Neighbors app, through which Ring camera owners discuss potential porch and garage security threats with others nearby. [...] Mohammad Tajsar, an attorney with the American Civil Liberties Union of Southern California, expressed concern over Ring's willingness to plan the use of facial recognition watch lists, fearing that "giving police departments and consumers access to 'watch listing' capabilities on Ring devices encourages the creation of a digital redline in local neighborhoods, where cops in tandem with skeptical homeowners let machines create lists of undesirables unworthy of entrance into well-to-do areas."
When reached for comment, Ring spokesperson Yassi Shahmiri said that "the features described are not in development or in use and Ring does not use facial recognition technology."

Amazon also told Massachusetts Sen. Edward Markey earlier this month that facial recognition has been a "contemplated but unreleased feature" for Ring, but would only be added with "thoughtful design including privacy, security and user control."
Transportation

Uber To Allow Audio Recording of Rides, Aiming To Launch Feature In US (theguardian.com) 26

An anonymous reader quotes a report from the Associated Press: Uber will allow passengers and drivers in Brazil and Mexico to record audio of their rides as it attempts to improve its safety record and image, and eventually it hopes to launch the feature into other markets including the United States. The ride-hailing company plans to pilot the feature in cities in both countries in December, although it has no timeline for possible expansion in the US and other markets.

The feature will allow customers to opt into recording all or select trips. Recordings will be stored on the rider or driver's phone and encrypted to protect privacy, and users will not be able to listen to them. They can later share a recording with Uber, which will have an encryption key, if they want to report a problem. Whether the recording feature will deter violent behavior to help riders and drivers is unknown. But Uber stands to benefit because the recordings could help the company mitigate losses and rein in liability for incidents that flare up between drivers and passengers.

Chrome

Chrome OS 78 Rolling Out With Picture-In-Picture Support For YouTube, Split Browser/Device Settings, More (9to5google.com) 15

The latest version of Chrome OS, version 78, adds separate browser and device settings, click-to-call, and picture-in-picture support for YouTube. It also introduces virtual desktop support for the operating system with a feature called Virtual Desks. 9to5Google reports: Chrome is getting another cross-device sharing feature after "Send this page" widely rolled in September. With "click-to-call," you can right-click on phone number links -- like tel:800-800-8000 -- to have them sent to your Android device. It's quicker than manually entering those digits or transferring via email. Chrome OS 78 will separate browser and device settings. The former is accessible directly at chrome://settings and what opens when clicking "Settings" at the bottom of the Overflow menu in the top-right corner of any browser window. It opens as a tab and provides web-related preferences. Meanwhile, chrome://os-settings opens as its own window, and can be accessed from the quick settings sheet. It provides device options like Wi-Fi, Bluetooth, and Assistant in a white Material Theme UI with an icon in the launcher/app shelf.

YouTube for Android now supports picture-in-picture with Chrome OS 78. After starting a video in the mobile client, switching to another window, covering, or minimizing the app will automatically open a PiP in the bottom-right corner. Available controls include switching to audio, play/pause, and skipping to the next track. In the top-left, you can expand the window and a settings gear on the other side allows you to open system settings. Tapping in the center expands and returns you to the YouTube Android app.
Chrome OS 78 simplifies the printing experience by automatically listing compatible printers without any prior setup required. There are also a number of Linux on Chrome OS enhancements in this version:

- Backups of Linux apps and files can now be saved to local storage, external drive, or Google Drive. That copy can be then restored when setting up a new computer.
- Crostini GPU support will be enabled by default for a "crisp, lower-latency experience."
- You'll be warned when using a Linux app that does not support virtual keyboard in tablet mode.
Android

Incognito Mode For Google Maps Arrives On Android (engadget.com) 22

Incognito Mode for Google Maps is rolling out to Android users to prevent your search queries and real-time tracked location from being recorded onto your Google account. Engadget reports: It's not something you'll want to use all the time as some features will be disabled, and it's important to note that it doesn't turn off all tracking. The places you go won't be saved to your Location History (if you have that enabled), your searches won't be saved to your account and it won't use your information to personalize the experience. Still, you could be tracked by internet service providers, other apps, or if you're using Assistant and other Google services. Similar to incognito on Chrome, it's more useful as a depersonalized look at recommendations than as a full-fledged privacy protector, and a way to make sure that whatever you're searching for in this instance doesn't affect your recommendations later -- don't worry, we're not judging.
Software

DoNotPay App Waits On Hold For You (techcrunch.com) 39

DoNotPay, a free chatbot that offers AI-powered legal counsel, is launching a new feature that will call you when it's your turn in a customer service phone queue. TechCrunch reports: The app today is launching "Skip Waiting On Hold." Just type in the company you need to talk to, and DoNotPay calls for you using tricks to get a human on the line quickly. Then it calls you back and connects you to the agent so you never have to listen to that annoying hold music. And in case the company tries to jerk you around or screw you over, the DoNotPay app lets you instantly share to social media a legal recording of the call to shame them.

Skip Waiting On Hold comes as part of the $3 per month DoNotPay suite of services designed to save people time and money by battling bureaucracy on their behalf. It can handle DMV paperwork for you, write legal letters to scare businesses out of overcharging you and it provides a credit card that automatically cancels subscriptions when your free trial ends. For Skip Waiting On Hold, DoNotPay built out a database of priority and VIP customer service numbers for tons of companies. For legality, if you opt in to recording the exchanges, the app automatically plays a message informing both parties they'll be recorded. A human voice detection system hears when a real agent picks up the phone, and then rings your phone. It's like having customer service call you.

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