sweetpea86 writes: IBM is planning to replace its Siebel based customer relationship management products with software owned by open-source software-as-a-service (SaaS) vendor SugarCRM. This is the second major contract loss for Siebel, as HP recently revealed that it too would be replacing the platform with products provided by SaaS vendor Salesforce.com. However, the changes are perhaps unsurprising given that Siebel was bought by Oracle in 2005 for £3.5 billion.
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